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Returns And Refund Policy

At Aqua Leash it is our intention to provide the highest quality manufactured product, fast shipping and 100% satisfaction to our customers with regards to the manufacturing of the Aqua Leash. In the unlikely event that you are dissatisfied with the quality of the equipment, or the level of service that you were provided, you should contact us immediately.

Please email us at: sales@aqualeash.com and inform us of the problem; outline the specific concern that you have and how you feel it is best rectified. Proof of purchase is required for all returns. We will review the situation and respond to you within 24hrs. Our primary concern is always the satisfaction of our customers.

Goods should not be returned unless you have been issued with a Return Authority Number (RAN).
Money back guarantee* Please choose items carefully as we cannot refund for change of mind, incorrect colours chosen, length of leash, size of bowl, volume of water stored and only for the quality of our manufacturing processes. Damages caused from misuse, abuse, incorrect assembly, and irregular maintenance are also not eligible for a return or refund.